ITIL ® 4 Foundation - Online Classroom (exam included)

ITIL®4 Foundation - Online Classroom (exam included)

Learn how to effectively manage your IT resources. Course for those who need a basic understanding of ITIL 4®. This course covers the full ITIL 4® syllabus and prepares you for the ITIL 4® Foundation certification.

During the course, you will gain an understanding of the key elements of the ITIL 4® Service Lifecycle, including the relationships between lifecycle stages, the processes used and its contribution to IT service management practices.

The ITIL 4® Foundation course provides delegates with a comprehensive introduction to the fundamental concepts of ITIL 4. It helps you to understand the principles of ITIL 4 and shows how the work of the individual and the work of the organisation can be improved..

ITIL 4 is designed to offer a smooth transition from an organisation's current way of working to a more modern, flexible and efficient approach. ITIL 4 helps organisations adapt their way of working to the modern digital world. It places a strong emphasis on working Agile and the importance of working together.

Key Features

• Course and material in English and french
• Beginner - Intermediate level
• 2-days (8 hours per day) Accredited ITIL® 4 Foundation course with an authorized ITIL® 4 trainer.
• Multimedia presentations, group exercises and discussion, practical workshops, case study and online practice tests.
• 14 hours recommended study time
• 1 Exam Voucher valid for 1 year. Online exam scheduled anytime.
• ITIL® 4 Foundation certificate of completion.

ITIL 4® training programme

ITIL 4 is undoubtedly the most famous and successful framework for IT Service Management. ITIL Foundation (ITIL 4 Foundation Edition) is an ITIL certification that introduces delegates to the Service Value System (SVS) which describes how all components and activities in the organization work together as a system to enable value creation when providing services (usually IT services but not limited to). ITIL SVS supports many ways of working, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operational model, ultimately an end-to-end model for the creation, delivery and continuous improvement of technology-based products and services.

ITIL 4 enables IT teams to continue their important role in modern business strategy. It expands on previous versions, supports existing investments in ITIL 4, and provides a full-service digital operating model for the delivery and operation of technology-enabled products and services. This means that ITIL 4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as technology evolves. It expands previous versions, supports existing investments in ITIL, and provides a full service digital operating model for the delivery and operation of technically enabled products and services. This means that ITIL4 supports new technologies, such as robotics and AI, by offering more practical and flexible support as the technology develops.

The ITIL Foundation course (ITIL 4 Foundation Edition) gives participants a comprehensive introduction to ITIL's core concepts. It helps you understand the ITIL principles and shows how they can improve an individual's work and the work of the organization.

Learning Objectives

• Understand the key concepts in ITIL service management and understand the four dimensions of ITIL service management.
• Understand how ITIL principles can help organizations adopt and adapt ITIL service management.
• Understand the purpose and components of the ITIL service's value system, and the activities of the service value chain and how they connect.
• How the ITIL best practice framework is used to increase the efficiency and overall quality of IT-related services, regardless of the size, structure or industry of the organization
• How to become an ITIL expert by understanding the new certification path including ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)

Target audience

• People who are at the beginning of their journey in service management
  ITSM managers and future ITSM managers
• People working in other areas of "IT" (digital, product, development) with strong connections to service delivery
• Existing holders of ITIL qualifications who wish to update their skills
• IT Managers/IT Architects
• System Administrators and Analysts
• Operations Manager, Database Administrators
• Process Owners, Practitioners
• Service Delivery Professional, Quality Analyst
• CIOs, CTOs, IT Directors

Prerequisites

There are no formal prerequisites to attend the course. Certain experience in delivering and supporting IT services will be useful, but is not necessary. It is desirable but not necessary that you have some experience of working with IT services. In good time before the start of the course, you will receive course preparation material, which we expect you to read before the start of the course.

What is included?

This is an intensive two-day course that includes:

• All course materials
• The cost of the ITIL 4 Foundation exam (exam is taken online)

Course Content

Course Introduction

• Introduction to IT Service Management in the Modern World
• Introduction to ITIL 4
• Exam Details

Service Management: Key Concepts

• Value and Value Co-Creation
• Value: Service, Products, and Resources
• Service Relationships
• Value: Outcomes, Costs, and Risks

The Guiding Principles

• The Seven Guiding Principles
• Applying the Guiding Principles

The Four Dimensions of Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• External Factors and Pestle Model

Service Value System

• Overview of Service Value System
• Overview of the Service Value Chain

Continual Improvement

• Introduction to Continual Improvement
• The Continual Improvement Model
• Relationship between Continual Improvement and Guiding Principles

Overview of ITIL Practices

• Purpose of ITIL Practices
• The Continual Improvement of Practice
• The Change Control Practice
• The Incident Management Practice
• The Problem Management Practice
• The Service Request Management Practice
• The Service Desk Practice
• The Service Level Management Practice

Exam Information

Exam details:

• 1 hour
• 40 questions
• Multiple choice questions
• 65% correct is required to pass
• Books are not allowed at the time of the exam
• Upon successful completion of the exam, you will receive a ITIL 4 ® Foundation certificate from Peoplecert.

Please note that the courses can be in Swedish or English. There are no Swedish exams or materials available for this training and official certification.

FAQ

When is the classroom schedule?

Depending on the starting dates, our classroom courses are consecutively held from 10 am - 6 pm (CET) with lunch breaks in between

Will missing a live class affect my ability to complete the course?

Yes, you may be subject to not getting the exam voucher if you don't attend a class. Therefore, it's better always to let us know at least 2 weeks in advance if you require any rescheduling requests.

*note that reschedule request is not always given depending on the situation