ITIL Foundation 2011 Edition
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ITIL Foundation 2011 Edition
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Description
ITIL Foundation 2011 Edition training course
ITIL provides a cohesive set of best practice, drawn from international public and private sectors. Making it the most widely accepted approach to IT service management in the world.
Focussing on the critical alignment of IT and business strategy, certification in ITIL gives a student a comprehensive set of policies and project management concepts.
Skills in ITIL are highly sought after by employers due to the skills you can bring to their company. Such as:
Lowering costs, improving service levels and customer satisfaction
Increasing the alignment between business and IT
Improving a company's ability to measure performance and manage outsourcing
D…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
ITIL Foundation 2011 Edition training course
ITIL provides a cohesive set of best practice, drawn from international public and private sectors. Making it the most widely accepted approach to IT service management in the world.
Focussing on the critical alignment of IT and business strategy,
certification in ITIL gives a student a comprehensive set of
policies and project management concepts.
Skills in ITIL are highly sought after by employers due to the
skills you can bring to their company. Such as:
Lowering costs, improving service levels and customer
satisfaction
Increasing the alignment between business and IT
Improving a company's ability to measure performance and manage
outsourcing
Defining consistent IT roles and improvement of communication
Increase in the ability to manage change
SOURCE: Computer Economics
This course is ideal for:
IT Service Management
Prerequisites for this course
There are no prerequisites for this course however, a basic knowledge of the ITIL terminology, structure and basic concepts, and comprehension of the core principles of ITIL practices for Service Management.
24x7 access to high quality E-learning
Practice exams
24x7 support by expert mentors
12 months unlimited access
Certification guarantee
2011 edition
- ITIL 2011 Edition Foundation: ITIL and the service lifecycle
- ITIL 2011 Edition Foundation: service strategy fundamentals
- ITIL 2011 Edition Foundation: service strategy processes
- ITIL 2011 Edition Foundation: service design fundamentals
- ITIL 2011 Edition Foundation: service design processes
- ITIL 2011 Edition Foundation: service transition processes and policies
- ITIL 2011 Edition Foundation: introduction to service operation
- ITIL 2011 Edition Foundation: service operation processes
- ITIL 2011 Edition Foundation: continual service improvement
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