ITIL Service Strategy & Service Design Combined

The ITIL Service Strategy & Service Design Combined Course form part of the Lifecycle series of Intermediate certification modules which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification.

In order to maximise the use of your valuable time FGI has combined two of the ITIL Intermediate modules into one intensive course that will give candidates a deep level of understanding of the management and control of Service Strategy and Service Design and the interfaces between them and the other stages of the Service Lifecycle.

The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.

Course Overview:

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy and Service Design lifecycle phases.

The course is intensive and interactive combining presentation sessions and group exercises with plenty of opportunity for questions and discussion. There is approximately 38 hours of pre-course study which is required in preparation for this course. On completion of the course and the required personal study delegates will be able to sit the ITIL Intermediate examinations in Service Strategy and Service Design both worth 3 credits.