Alternatives for Handling Difficult People and Situations
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Managing Challenging Behaviours
Businesses / organisations are learning the importance of having employees who are capable of handling a range of difficult and challenging…
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Managing Difficult Staffing Situations
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give de…
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Effective Complaint Handling
An in-depth course on how to deal with complaints and conflict. This full-day course will give you a complete framework on how to deal effe…
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Developing Assertiveness Skills in the Public Sector
Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing pers…
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Dealing Effectively with Difficult People
Duration: A one day training course Suitable for: Those who want to be more confident and professional when dealing with difficult 'people'…
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A Strategic Approach to Sales In House Sales Training Course
In House Course Overview This in house course tackles what many consider to be one of the most difficult areas of selling, strategic sellin…
Personal Presentation
Impact & Presence when you need to impress... Are you confident all the time? Do you sell yourself effectively? If not, this workshop is a …
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Confidence at Work
50 techniques for building supreme self-confidence.Overview: What gives some people supreme self-confidence? How do they manage to deal wit…
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Handling Difficult Conversations
Training This one day workshop will enable participants to recognise their existing barriers to delivering a difficult message. Through a h…
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Handling Difficult Conversations
Training This one day workshop will enable participants to recognise their existing barriers to delivering a difficult message. Through a h…
- Price completeness: This price is complete, there are no hidden additional costs.
Managing Difficult People and Dealing with Conflict
“People are not difficult, however their behaviour can be” and whilst conflict can be healthy, problems can arise when it is not dealt with…
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Difficult Customers
Course Description:No organisation or person is perfect. Handling difficult situations effectively is now a key skill. Your participants wi…
Dealing with Difficult People
Overview: During this excellent Dealing with Difficult People course you will learn what bugs you, who you are and why you respond the way …
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- Price completeness: This price is complete, there are no hidden additional costs.
Security Services - Door Supervisors Level 2
Door Supervisors National Certificate Level 2 City and Guilds 1900 Course Details The certificate takes you through everything you need to …
Handling Difficult People/Situations
Ref: MMT10147 Aim: The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory…