Handling Difficult People/Situations
- Product type
- Level
Handling Difficult People/Situations
Description
Ref: MMT10147
Aim: The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.
By the end of this module the delegate can:
- Explain the relevance of Ego States in difficult situations
- Clearly describe the difference between passive, assertive and aggressive
- Demonstrate what words, voice tone and body language are appropriate for each of these
- Show how to build rapport with empathy
Chapters: Total 8
Viewing Period: 30 days
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Ref: MMT10147
Aim: The delegate will learn the value of applying different strategies to different situations to bring about a satisfactory resolution.
By the end of this module the delegate can:
- Explain the relevance of Ego States in difficult situations
- Clearly describe the difference between passive, assertive and aggressive
- Demonstrate what words, voice tone and body language are appropriate for each of these
- Show how to build rapport with empathy
Chapters: Total 8
Viewing Period: 30 days
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