Handling Difficult People and Situations
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
If you are looking to develop a more confident approach when dealing with difficult situations, this course will give you the tools and techniques you need.
By the end of this course you will be able to:
- Understand the theory behind workplace behaviour.
- Forge positive working relationships with difficult or uncooperative individuals.
- Approach conflict situations with increased confidence in an appropriate and timely manner.
- Adopt a confident, professional and appropriate style when faced with difficult people or situations.
- Plan your personal strategy for dealing with difficult situation
Training Course Overview
This course provides you with a practical guide on how to handle difficult…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
If you are looking to develop a more confident approach when dealing with difficult situations, this course will give you the tools and techniques you need.
By the end of this course you will be able to:
- Understand the theory behind workplace behaviour.
- Forge positive working relationships with difficult or uncooperative individuals.
- Approach conflict situations with increased confidence in an appropriate and timely manner.
- Adopt a confident, professional and appropriate style when faced with difficult people or situations.
- Plan your personal strategy for dealing with difficult situation
Training Course Overview
This course provides you with a practical guide on how to handle
difficult people and situations.
You will learn how to understand other people's behaviour and how
to respond appropriately. You will gain practical guidance to apply
to your own situations and you will leave the course with a set of
handy reference cards to remind you of key skills and techniques
learned during the course in your day to day activities.
Training Course Outline
Developing an Understanding of Behaviour
- Understand why people behave the way they do
- Emotional impact of behaviours – yours and theirs
- Encouraging others to change non-productive work behaviour styles
- Adopting a positive approach to your relationships with others
- Creating an open and honest working environment through constructive feedback
- Recognise negative and aggressive behaviour patterns
- Understand and manage the situation rather than the person
- Identifying and dealing with the underlying causes of difficult behaviour
- Managing feedback on the impact of personal communication
- Recommendations to build a confident and professional approach
- A tool kit to be combined and adapted to suit your individual situation
- Develop a Personal Application Plan
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