ITIL Inter - Service Transition

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Description

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Transition Principles, Purpose and Objective
  • How Service Transition processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Transition Process
  • The roles & responsibilities within Service Transition
  • Activities and functions needed to achieve operational excellence

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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, Service Test managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Transition Principles, Purpose and Objective
  • How Service Transition processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Transition Process
  • The roles & responsibilities within Service Transition
  • Activities and functions needed to achieve operational excellence
  • How to measure ITIL Service Transition
  • Technology and implementation considerations
  • Challenges, critical success factors and risks


Achievement of the ITIL Expert Service Transition Certificate.

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
    • Transition & Planning support
    • Change Management
    • Service Asset & Configuration Management
    • Release & Deployment Management
    • Service Validation & Testing
    • Evaluation
    • Knowledge Management
  • Service Transition Related Activities
  • Organising for Service Transition
  • Consideration of Technology
  • Implementation and Improvement
  • Exam Preparation
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.