ITSM - ITIL Service Operation

Overview:

The ITIL Service Operation course primary purpose is to improve IT Service Management. The modules focus on learners gaining an understanding of operational activities, purposes, principles and functions to help individuals and organisations to successfully manage the performance of their products and services. Service operation is a critical stage of the lifecycle process and it is the point where the value of the service management programme is determined by an organisation.

The ITIL Service Operation course covers key activities and techniques that enable IT teams and organisations to sustain and maintain products and services and to ensure the end-result is efficient and effective to their users.

The ITIL Service Operation course explores objectives, goals, common activities, technologies and processes required to support and deliver high quality services. The Service Operation module is worth 3 credits. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Service Operation course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

• Gain an understanding of service operation.
• Learn about service operation processes.
• Understand how to organise for service operation functions.
• Learn how to implement service operation.
• Learn the principles and purposes of service operation.

Course Curriculum

• Module 01: Course Introduction – VO
• Module 02: IT Service Lifecycle Service Operation
• Module 03: Service Operation Processes
• Module 04: Common Service Operation Activities
• Module 05: Service Operation Functions
• Module 06: Technical Considerations – VO

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.

Who is this Course aimed at?

• The course is aimed at IT consultants.
• Managers and Team Leaders.
• IT Architects and IT Planners.
• IT Audit Managers and IT Security Managers.
• Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service strategy.

Method of Assessment

At the end of the ITIL Service Operation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

If it is an official exam you will have to purchase it separately on the relevant website.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Service Operation.

Entry Requirements

• The course requires that learners have an understanding of the ITIL Foundation course.

Awarding Body

The certificate will be awarded by ITIL. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Progression and Career Path

Once you successfully complete ITIL Service Operation you will be qualified to work in the following positions. The ITIL Service Operation qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to https://www.payscale.com is given below.

• IT Architect £57,806 per annum
• IT Security Manager £51,234 per annum
• Systems Architect £50,210 per annum
• Systems Engineer £29,154 per annum
• Developer £30,651 per annum
• IT Project Manager £42,549 per annum 

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Gain access to quality video tutorials
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Quizzes, tests mock exams, practice exams to ensure you are 100% ready
• Eligible for a NUS discount card
• Free Career Support Service
• 25% Discount on personal Statement and covering letter writing service
• Free Access to Over 150 courses for 2 days (48 hours)
• Free access to course before you purchase (For selected courses only)