ITIL Inter - Service Offerings & Agreements
- Level
ITIL Inter - Service Offerings & Agreements
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
IT Professionals, Business Managers and Business Process Owners.
This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.
Succesful Delegates will understand:
- Principles, Purpose and Objective of Service Offerings & Agreements
- The importance of ITIL Service Offerings and Agreements
- How Processes within SO&A interact with other Service Lifecycle Processes
- The processes, activities methods and functions used
- How to achieve operational excellence
- How to measure ITIL Service Offerings and Agreements
- Technology and implementation …
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
IT Professionals, Business Managers and Business Process
Owners.
This ITIL Training Module forms part of the ITIL Intermediate
Capability Stream. Successful completion of the exam will provide
an ITIL Certificate and also 4 credits towards achievement of the
ITIL Expert qualification.
Succesful Delegates will understand:
- Principles, Purpose and Objective of Service Offerings & Agreements
- The importance of ITIL Service Offerings and Agreements
- How Processes within SO&A interact with other Service Lifecycle Processes
- The processes, activities methods and functions used
- How to achieve operational excellence
- How to measure ITIL Service Offerings and Agreements
- Technology and implementation considerations
- Challenges, critical success factors and risks
Achievement of the ITIL Expert Service Offerings & Agreements Certificate.
- Introduction to Service Offerings & Agreements (SOA)
- Service Portfolio Management
- Service Catalogue Management
- Service Level Management
- Demand Management
- Supplier Management
- Financial Management
- Role of the Business Relationship Manager
- SOA Roles and Responsibilities
- Technology and Implementation Considerations
- Exam Preparation
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