ITIL Inter - Planning, Protection and Optimisation

IT Professionals, Business Managers and Business Process Owners.

This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

• Introduction to the concepts and terminology of the Service Lifecycle and the role of PPO within the Lifecycle
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and Risks
• Planning, Protection and Optimization Roles and Responsibilities
• Technology and Implementation Considerations
• Summary, Exam Preparation and Directed Studies