ITIL Inter - Continual Service Improvement
Starting dates and places
Focus on Training offers this product as a default in the following regions: N/A
Description
CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.
This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.
Following the completion of this unit, the candidate will know:
• The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective
• How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes
• The sub-processes, activities, methods and functions used in each of the ITIL Continual Se…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.
This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.
Following the completion of this unit, the candidate will know:
• The importance of Service Management as a Practice concept and
Continual Service Improvement Principals, Purpose and Objective
• How all processes in ITIL Continual Service Improvement interact
with other Service Lifecycle Processes
• The sub-processes, activities, methods and functions used in each
of the ITIL Continual Service Improvement processes
• The roles and responsibilities within ITIL Continual Service
Improvement and the activities and functions to achieve Service
Improvement excellence
• Technology and implementation considerations surrounding ITIL
Continual Service Improvement
• Challenges, Critical Success Factors and Risks associated to ITIL
Continual Service Improvement
The ITIL Intermediate Qualification: Continual Service Improvement is awarded to those who complete the following eight units of study and successfully pass the relevant multiple choice examination.
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles
- Continual Service Improvement Process
- Continual Service Improvement Methods and Techniques
- Organisation for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementing Continual Service Improvement
- Critical success factors and risks
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.