ITIL Inter - Continual Service Improvement

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ITIL Inter - Continual Service Improvement

Focus on Training
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Description

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.

Following the completion of this unit, the candidate will know:


• The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective
• How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes
• The sub-processes, activities, methods and functions used in each of the ITIL Continual Se…

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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.

Following the completion of this unit, the candidate will know:


• The importance of Service Management as a Practice concept and Continual Service Improvement Principals, Purpose and Objective
• How all processes in ITIL Continual Service Improvement interact with other Service Lifecycle Processes
• The sub-processes, activities, methods and functions used in each of the ITIL Continual Service Improvement processes
• The roles and responsibilities within ITIL Continual Service Improvement and the activities and functions to achieve Service Improvement excellence
• Technology and implementation considerations surrounding ITIL Continual Service Improvement
• Challenges, Critical Success Factors and Risks associated to ITIL Continual Service Improvement

The ITIL Intermediate Qualification: Continual Service Improvement is awarded to those who complete the following eight units of study and successfully pass the relevant multiple choice examination.

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Critical success factors and risks
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.