ITIL Service Operation (SO)
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ITIL Service Operation (SO)
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Description
The ITIL Service Operation Intermediate Certificate forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Operation processes and roles.
The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.
Course Overview:
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Operation lifecycle phase.
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The ITIL Service Operation Intermediate Certificate forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Operation processes and roles.
The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.
Course Overview:
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Operation lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. There is approximately 21 hours of pre-course study which is required in preparation for this course. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Operation worth 3 credits.
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