ITIL Inter - Service Operation

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Description

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Operation Principles, Purpose and Objective
  • How Service Operation Processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Operation Process
  • The roles & responsibilities within Service Operation
  • Activities and functions needed to achieve operational excellence
  • How to measure ITIL Servic…

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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Operation Principles, Purpose and Objective
  • How Service Operation Processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Operation Process
  • The roles & responsibilities within Service Operation
  • Activities and functions needed to achieve operational excellence
  • How to measure ITIL Service Operations
  • Technology and implementation considerations
  • Challenges, critical success factors and risks


Achievement of the ITIL Expert Service Operation Certificate.

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
    • Event Management
    • Incident Management
    • Request Fulfilment
    • Problem Management
    • Access Management
  • Common Service Operation Activities
  • Organising Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Exam Preparation
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.