ITIL Inter - Service Design

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

• Service Design Principles, Purpose and Objective
• How Service Design Processes interact with other Service Lifecycle Processes
• The sub processes, activities, methods and functions used in each Service Design Process
• The roles & responsibilities within Service Design
• Activities and functions needed to achieve Service Design excellence
• How to measure ITIL Service Design
• Technology and implementation considerations
• Challenges, critical success factors and risks

Achievement of the ITIL Expert Service Design Certificate.

• Introduction to Service Design
• Service Design Principles
• Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
• Service Design Technology Related Activities
• Organising for Service Design
• Consideration of Technology
• Implementation and Improvement
• Exam Preparation