ITIL Inter - Service Design

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Description

CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Design Principles, Purpose and Objective
  • How Service Design Processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Design Process
  • The roles & responsibilities within Service Design
  • Activities and functions needed to achieve Service Design excellence
  • How to meas…

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CIOs, CTOs, IT Consultants, IT Audit Managers, IT Security Managers, other IT staff & managers.

This ITIL Training Module forms part of the ITIL Intermediate Lifecycle Stream. Successful completion of the exam will provide an ITIL Certificate and 3 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Service Design Principles, Purpose and Objective
  • How Service Design Processes interact with other Service Lifecycle Processes
  • The sub processes, activities, methods and functions used in each Service Design Process
  • The roles & responsibilities within Service Design
  • Activities and functions needed to achieve Service Design excellence
  • How to measure ITIL Service Design
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Achievement of the ITIL Expert Service Design Certificate.

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Service Design Technology Related Activities
  • Organising for Service Design
  • Consideration of Technology
  • Implementation and Improvement
  • Exam Preparation
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.