ITIL Operational Support & Analysis (OSA)

The ITIL Operational Support and Analysis Intermediate Certificate forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of the operational support processes and roles across the Service Lifecycle.

The course is inclusive of courseware, examinations, refreshments, post course tutor support, and pass guarantee.

Course Overview:

This course will enable delegates with a Foundation level knowledge of IT Service Management to apply good practice across the Service lifecycle in processes pertaining to Operational Support and Analysis. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. There is approximately 21 hours of pre-course study which is required in preparation for this course. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Operational Support and Analysis worth 4 credits¹.