ITIL Inter - Operational Support & Analysis
Starting dates and places
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Description
IT Professionals, Business Managers and Business Process Owners.
This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.
Succesful Delegates will understand:
- Principles, Purpose and Objective of Operational Support & Analysis
- The importance of ITIL Operational Support & Analysis (OS&A)
- How Processes within OS&A interact with other Service Lifecycle Processes
- The processes, activities methods and functions used
- How to achieve operational excellence
- How to measure ITIL Operational Support & Analysis
- Technology and implementati…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
IT Professionals, Business Managers and Business Process
Owners.
This ITIL Training Module forms part of the ITIL Intermediate
Capability Stream. Successful completion of the exam will provide
an ITIL Certificate and also 4 credits towards achievement of the
ITIL Expert qualification.
Succesful Delegates will understand:
- Principles, Purpose and Objective of Operational Support & Analysis
- The importance of ITIL Operational Support & Analysis (OS&A)
- How Processes within OS&A interact with other Service Lifecycle Processes
- The processes, activities methods and functions used
- How to achieve operational excellence
- How to measure ITIL Operational Support & Analysis
- Technology and implementation considerations
- Challenges, critical success factors and risks
Achievement of the ITIL Expert Operational Support & Analysis Certificate.
- Introduction to Operational Support and Analysis
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- Impact of Service Operation Functions on OS&A
- Technology and Implementation Considerations
- Exam Preparation
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