ITIL Inter - Operational Support & Analysis

Level

ITIL Inter - Operational Support & Analysis

Focus on Training
Logo Focus on Training

Need more information? Get more details on the site of the provider.

Starting dates and places

There are no known starting dates for this product.

Focus on Training offers this product as a default in the following regions: N/A

Description

IT Professionals, Business Managers and Business Process Owners.

This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Principles, Purpose and Objective of Operational Support & Analysis
  • The importance of ITIL Operational Support & Analysis (OS&A)
  • How Processes within OS&A interact with other Service Lifecycle Processes
  • The processes, activities methods and functions used
  • How to achieve operational excellence
  • How to measure ITIL Operational Support & Analysis
  • Technology and implementati…

Read the complete description

Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

IT Professionals, Business Managers and Business Process Owners.

This ITIL Training Module forms part of the ITIL Intermediate Capability Stream. Successful completion of the exam will provide an ITIL Certificate and also 4 credits towards achievement of the ITIL Expert qualification.

Succesful Delegates will understand:

  • Principles, Purpose and Objective of Operational Support & Analysis
  • The importance of ITIL Operational Support & Analysis (OS&A)
  • How Processes within OS&A interact with other Service Lifecycle Processes
  • The processes, activities methods and functions used
  • How to achieve operational excellence
  • How to measure ITIL Operational Support & Analysis
  • Technology and implementation considerations
  • Challenges, critical success factors and risks

Achievement of the ITIL Expert Operational Support & Analysis Certificate.

  • Introduction to Operational Support and Analysis
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • Impact of Service Operation Functions on OS&A
  • Technology and Implementation Considerations
  • Exam Preparation
There are no reviews yet.

Share your review

Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.