City & Guilds NVQ Level 2 Customer Service Certificate (QCF) (107).

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City & Guilds NVQ Level 2 Customer Service Certificate (QCF) (107).

Durham Open Learning College.
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Description

Study Options Available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course Summary

The City & Guilds NVQ Level 2 Customer Service Certificate will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ir…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Study Options Available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course Summary

The City & Guilds NVQ Level 2 Customer Service Certificate will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit credit.

National Credit Value

28 credits.

Support

Full support offered following initial induction and development of personal study plan with an assigned / dedicated tutor. Unlimited telephone, email and SKYPE support.

Programme Outline

Highly flexible to suit learner and employer needs.

Candidates complete 2 core units:

  • Communicate using customer service language
  • Follow the rules to deliver customer service

Canidates must also complete 20 credits worth of optional units. Candidates choose at least one unit from each of the following 4 groups:

  • Impression and image group
  • Delivery group
  • Handling problems group
  • Development and improvement group

Example units include:

  • Maintain a positive and customer-friendly attitude (Impression and image group)
  • Promote additional services or products to customers (Impression and image group)
  • Deal with customers using bespoke software (Delivery group)
  • Deliver customer service using service partnerships (Delivery group)
  • Monitor and solve customer service problems (Handling problems group)
  • Apply risk assessment to customer service (Handling problems group)
  • Lead a team to improve customer service (Development and improvement group)
  • Gather, analyse and interpret customer feedback (Development and improvement group).

Why not ring us on 0845-4745005 for a no obligation discussion about this programme? We are here to help you make the right choice! Or visit our site for further information.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.