City & Guilds NVQ Level 1 Customer Service Certificate (QCF) (106)

Study Options Available

Home learning or study, distance learning, flexible study, supported study and professional workplace learning available. Study at home, at work or a mix of both, at a time and place that fits your personal needs.

Course Summary

This City & Guilds NVQ Level 1 Customer Service Certificate will suit you if you are new to customer service, and are looking to gain basic knowledge, understanding and experience of dealing with customers.

QCF

All of these new qualifications are part of the Qualifications and Credit Framework (QCF), applicable in England, Wales and Northern Ireland, providing successful learners with transferable unit credit.

National Credit Value

22 credits.

Support

Full support offered following initial induction and development of personal study plan with an assigned / dedicated tutor. Unlimited telephone, email and SKYPE support.

Programme Outline

Highly flexible to suit learner and employer needs.

Candidates complete 2 core units:

• Communicate using customer service language
• Follow the rules to deliver customer service

Candidates also need to complete 14 credits worth of optional units. You choose at least one unit from each of 3 groups:

• Impression and image group
• Delivery group
• Handling problems group

Examples units include:

• Deal with customers face to face (Impression and image group)
• Go the extra mile in customer service (Impression and image group)
• Deal with customers across a language divide (Delivery group)
• Use questioning techniques when delivering customer service (Delivery group)
• Resolve customer service problems (Handling problems group)
• Deliver customer service to difficult customers (Handling problems group).

Why not ring us on 0845-4745005 for a no obligation discussion about this programme? We are here to help you make the right choice! Or visit our site for further information.