Customer Care

Level
Vocational
Total time
1 day

Customer Care

£125check
  • VAT: excluding VAT
  • Price completeness: This price is complete, there are no hidden additional costs.
/1 day/Vocational
Control 2K
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Description

  • Cost (£): 125.00
  • Duration: 1
  • Availability: On request
  • Certificate: In house
  • Designed for:This course is designed for any staff dealing with customers on a day to day basis.
  • Description:To gain an awareness and understanding of customer care and its principles.
  • Content:
    • Introduction:
    • Course aims and objectives.
    • Customers - Who are they? What are their needs? Why is their care important?
    • Customer Care :
    • Definition, Rights and responsibilities
    • Taking ownership of problems, What skills do we need?, Presenting the right image
    • Communication Skills:
    • Listening, The right question, Giving feedback, Dealing with the telephone.
    • Dealing with Difficult Situations:
    • Awkward customers, …

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Frequently asked questions

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Didn't find what you were looking for? See also: Customer complaint handling, Customer Service / Care, Palliative Care, Public speaking & presentation, and Communication Skills.

  • Cost (£): 125.00
  • Duration: 1
  • Availability: On request
  • Certificate: In house
  • Designed for:This course is designed for any staff dealing with customers on a day to day basis.
  • Description:To gain an awareness and understanding of customer care and its principles.
  • Content:
    • Introduction:
    • Course aims and objectives.
    • Customers - Who are they? What are their needs? Why is their care important?
    • Customer Care :
    • Definition, Rights and responsibilities
    • Taking ownership of problems, What skills do we need?, Presenting the right image
    • Communication Skills:
    • Listening, The right question, Giving feedback, Dealing with the telephone.
    • Dealing with Difficult Situations:
    • Awkward customers, Being assertive, Handling complaints.
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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.