NCFE Certificate in Customer Service Knowledge Level 2

This 20 week distance learning qualification is designed to provide individuals with knowledge that is fundamental to the delivery of excellent customer service. Five Reasons to Study this Course at Chichester 1. Excellent track record to ensure your achievement and success. 2. Knowledge based qualification that can be built upon. 3. Flexible start dates and delivery. 4. Qualification recognised throughout the Business and Management sector. 5. Qualification tailored to meet your individual learning needs. What will I Study? This programme covers many issues, including the legislation, policies and procedures to be followed in providing customer care, learning from feedback and promoting products and services. How will I be Taught? Following enrolment with the assessor, learners will undertake completion of the assessments using the resources provided. The method for submission of assessment books is subject to the delivery method agreed by the learner and assessor at enrolment. How will I be Assessed? Assessments will be submitted using the method agreed and within the timescale negotiated with the assessor at enrolment. Feedback will be provided for each assessment book and any amendments would be completed and submitted by the learner as required. What our students say? Made me more confident in dealing with the public and the effect customer service has. I have a greater awareness of the need for good communication.