Capita Learning & Development: 114 products
MSP® Advanced Practitioner
Today's organisations exist in a climate of constant and increasing change. The many dynamic and contradictory drivers for change include i…
ILM Level 5 Award in Leadership and Management
The ILM Level 5 Award in Leadership and Management is designed to develop middle management skills and knowledge. Recognised national quali…
APM Introductory Certificate in Project Management
APM Introductory Certificate e-Learning course is suitable for companies, organisations or individuals that would like to improve their pro…
Organisational Development: An Introduction
In today's complex and pressurised world, thoughtful leaders and managers are increasingly realising that there are no 'magic bullets' when…
Assertiveness
It is not always easy to manage interactions in a way that ensures both parties feel positive throughout. This assertiveness training cours…
The BCS Intermediate Certificate in Software Testing
The BCS Intermediate Certificate in Software Testing is a fully interactive multimedia based course. The certificate is the next level of c…
Disciplinary and Grievance Interviewing
Successful organisations need to operate with clear standards and manage their employees in a fair and consistent way. Today's workplace is…
PRINCE2® Foundation Online
Capita Learning & Development's PRINCE2® Foundation Online course covers all aspects of the PRINCE2 Project Management method. The course u…
Successful Telesales
This course has been especially developed to provide participants with an understanding of thebasics of selling over the phone and techniqu…
Advanced Selling Skills
Customers are becoming increasingly more sophisticated. Not only do they have greater choice, but they also have greater experience. This c…
Leading Change
Organisations must change – not for the sake of changing - but to continue the forward momentum of the business. Change is a "people" busin…
Microsoft Excel 2010 Intermediate
This Microsoft Excel course is designed for all users who are required to produce complex analysis of business data using Microsoft Excel 2…
Employment Law
This course equips you to deal with, and advise on, employment law issues. As employment legislation now changes twice a year, it is impera…
Creative Problem Solving
This course encourages you to go beyond existing procedures to solve problems you experience within your role. Through discussions, practic…
Consultative Selling Skills
The days of 'feature advantage benefit' selling are no more. Buyers are more sophisticated and sales people need to adapt to form stronger …