Disciplinary and Grievance Interviewing

Successful organisations need to operate with clear standards and manage their employees in a fair and consistent way. Today's workplace is often busy and conflicts can sometimes turn into disputes if they are not prevented early.

This workshop focuses on ensuring standards are upheld, performance issues and conflicts are managed fairly, consistently and stay within the legal framework.

• Conduct interviews effectively
• Use effective listening and questioning techniques to ensure investigations are thorough and fair
• Hold robust grievance, disciplinary and appeal hearings

Line Managers or HR professionals hearing grievances, conducting investigations or disciplinary hearings.

What you will learn:

• Organisational policy and procedures and legal responsibilities
• The role of ACAS and employment tribunals
• Conducting and structuring professional interviews at all stages of the disciplinary and grievance procedure
• The importance of factual evidence
• The role of the employee companion/ union representative 
• Creating an atmosphere that will encourage positive responses from all involved
• The importance of accurate note-taking
• Dealing with emotion and sensitive issues during the disciplinary and grievance process