Capita Learning & Development: 66 products
Effective Account Management
Account management training is vital in today's business environment. As organisations strive to retain and develop existing business again…
Absence Management
This course has been designed to provide delegates with the skills needed to manage employee absences whilst avoiding unnecessary repeat oc…
MSP® Practitioner Re-Registration
At a minimum of three, maximum of five years, after initial certification, Registered MSP® Practitioners are required to sit and pass the R…
Time Management
With the world moving at an increasingly rapid pace, the demands on our time are escalating exponentially. Many people experience stress an…
Building and Using Competency Frameworks
The development of Organisational Competencies and a Competency Framework provides a blueprint for outstanding performance and ensures perf…
Developing Internal Communication Strategy
Increasingly Human Resource or organisational development teams are being asked to drive and deliver internal communications. This course w…
Diversity in Practice
How do you maintain your effectiveness as a manager of a diverse team? “It’s all about treating them the same!”. These outdated and unreali…
MSP® Conversion
Today's organisations exist in a climate of constant and increasing change. The many dynamic and contradictory drivers for change include i…
Situational Leadership®
Situational Leadership® is one of the world's most popular leadership models and is used by many organisations to build a high performance …
HR as a Business Partner
The role of HR is transforming and is being seen less as a support function and as more of astrategic function. This course provides delega…
PRINCE2® (2009) Re-Registration & Briefing
This course is based on the 2009 edition of the PRINCE2 Manual: Managing Successful Projects with PRINCE.After a minimum of 3 and maximum o…
Delivering Customer Service Excellence
In the current economic climate, it is more important than ever to retain loyal customers and encourage them to share positive stories of t…
Building Effective Teams
Providing an introduction to effective team building within an organisation, this course examines some of the issues which affect teams and…
Building a Customer Service Strategy
An organisation's success is dependent upon the quality of service delivered to its customers. In today's market this means providing an ex…
Confidence in the Workplace
To meet the personal demands the modern workplace presents us all with, the self-esteem and confidence of even the most capable individuals…