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Capita Learning & Development: 66 products

Capita Learning & Development is part of The Capita plc. Capita Learning & Development continues to meet the changing landscape of learning and professional development support across the country, and is the UK's leading provider of integrated learning solutions. We offer a comprehensive and practically focused range of training and development services to suit any organisation's requirements; fro…

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Effective Account Management

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Account management training is vital in today's business environment. As organisations strive to retain and develop existing business again…

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Absence Management

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This course has been designed to provide delegates with the skills needed to manage employee absences whilst avoiding unnecessary repeat oc…

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MSP® Practitioner Re-Registration

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At a minimum of three, maximum of five years, after initial certification, Registered MSP® Practitioners are required to sit and pass the R…

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Time Management

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With the world moving at an increasingly rapid pace, the demands on our time are escalating exponentially. Many people experience stress an…

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Building and Using Competency Frameworks

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The development of Organisational Competencies and a Competency Framework provides a blueprint for outstanding performance and ensures perf…

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Developing Internal Communication Strategy

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Increasingly Human Resource or organisational development teams are being asked to drive and deliver internal communications. This course w…

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Diversity in Practice

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How do you maintain your effectiveness as a manager of a diverse team? “It’s all about treating them the same!”. These outdated and unreali…

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MSP® Conversion

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Today's organisations exist in a climate of constant and increasing change. The many dynamic and contradictory drivers for change include i…

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Situational Leadership®

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Situational Leadership® is one of the world's most popular leadership models and is used by many organisations to build a high performance …

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HR as a Business Partner

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The role of HR is transforming and is being seen less as a support function and as more of astrategic function. This course provides delega…

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PRINCE2® (2009) Re-Registration & Briefing

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This course is based on the 2009 edition of the PRINCE2 Manual: Managing Successful Projects with PRINCE.After a minimum of 3 and maximum o…

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Delivering Customer Service Excellence

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In the current economic climate, it is more important than ever to retain loyal customers and encourage them to share positive stories of t…

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Building Effective Teams

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Providing an introduction to effective team building within an organisation, this course examines some of the issues which affect teams and…

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Building a Customer Service Strategy

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An organisation's success is dependent upon the quality of service delivered to its customers. In today's market this means providing an ex…

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Confidence in the Workplace

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To meet the personal demands the modern workplace presents us all with, the self-esteem and confidence of even the most capable individuals…