Communication Skills for Managers

Level
Total time

Communication Skills for Managers

Capita Learning & Development
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Description

This course helps you understand others' communication styles as well as your own and will enable you develop professional business communication skills to ensure you have a positive impact with everyone you come into contact with.

You will gain a better understanding of first impressions and the elements of face-to-face communication. You will learn more about perception and how others perceive you and how to explore and understand your own personality using profiles and examining how they are constructed.

  • Understand your personality and behavioural styles and adapt these to suit others
  • Respond assertively in difficult situations and build sound working relationships
  • Practise these sk…

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This course helps you understand others' communication styles as well as your own and will enable you develop professional business communication skills to ensure you have a positive impact with everyone you come into contact with.

You will gain a better understanding of first impressions and the elements of face-to-face communication. You will learn more about perception and how others perceive you and how to explore and understand your own personality using profiles and examining how they are constructed.

  • Understand your personality and behavioural styles and adapt these to suit others
  • Respond assertively in difficult situations and build sound working relationships
  • Practise these skills throughout the day and put an action plan in place to implement back in the workplace

Managers whose work depends on their communication skills and successful interaction with others. The learning is highly participative and self-analytical to enable you to understand yourself and others.

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.