Influencing and Persuading for Managers

If you are a manager and would benefit from an enhanced ability to persuade and influence others in the workplace, then this course is for you. The focus is on how to influence and persuade others in one to one, one to groups and one to other department situations. The concluding section of the course is an introduction to the core principles of negotiation to secure Win / Win results.

By the end of this course you will be able to:

• Fully understand how others perceive your communication style.
• Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
• Handle difficult people and situations.
• Develop more effective and creative working relationships.
• Explain complicated ideas in a manner which aids understanding and success.
• Understand and apply the core principles of negotiation.

Course Overview

Enhance your ability to communicate confidently and professionally without undermining your personal integrity. As a manager, recognise the link between how you communicate with others and how they perceive and interpret your communication style. From start to finish, this course is about influencing and persuading – in action.

This two day course is all about practical and action-orientated skills development and has been designed to help you to become more confident, persuasive and influential at work. The combination of group learning, feedback in a supportive environment, and practical exercises, means that you will leave with a real sense of what you can personally achieve. You will also complete a comprehensive communications style questionnaire and the outputs will help you develop a priority list of your key skills and techniques to focus on as learned from the course.

Training Course Outline

Developing Your Communication Skills

• Defining communication and the communication process
• Your personal communication style
• Self-analysis/skills audit

Effective Interpersonal Communication

• Using non-verbal communication to strengthen your position
• Creating the right impression
• Identifying and overcoming barriers to effective communication

Persuasive and Influential Communication

• Expressing your views, ideas and requests with confidence
• Gaining others' agreement and commitment to change
• Using assertive behaviour

Communicating with Confidence

• Communicating effectively with senior colleagues
• Communicating difficult or sensitive messages
• Dealing with difficult people and situations - minimising conflict

An Introduction to Negotiation

• The core negotiation process when working with others
• Pre-negotiation - preparation and planning
• Concluding the negotiation - securing a win/win result

Personal Development

• Preparing a Personal Action Plan to support your return to the workplace