Advanced Interpersonal Skills

This course is designed to equip individuals with a greater sense of self-awareness and enhanced interpersonal communication skills in order to be more effective in working relationships.

• Understand the art of intrapersonal and interpersonal skills and how to appreciate and manage others' thinking and communication styles
• Deal with difficult people and behaviours without becoming aggressive or passive and give constructive feedback
• Practise these skills throughout the day and put an action plan in place to implement back in the workplace

Anyone who wishes to enhance their interpersonal communication skills to improve relationships positively either in the workplace or personally.

What you will learn:

• Perception - understanding why the way we see the world may not be the same as others see it; how do others see you, and what are your patterns of thinking
• Identifying what assertiveness is, how to be more powerful without becoming more aggressive and the skill of saying “no”
• Building rapport through ‘matching’ and ‘mirroring’ and positive communication techniques
• Understanding how to develop greater tolerance and understanding to deal with differences – how to manage conflict: frustration and anger – and the art of giving constructive feedback
• Managing your emotions: personal skills and interpersonal skills
• Practical work throughout the course to practise the tools and interpersonal communication skills covered including the giving and receiving of constructive feedback