Assertiveness & Communication Skills
- Level
- Total time
Assertiveness & Communication Skills
Starting dates and places
Description
Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.
Course Content
Interacting Effectively with Others
• Responses to conflict
• Attitudes to oneself and others
• Recognising aggressive, submissive and assertive responses
Getting Your Message Across
• Words are not enough
• Giving the right signals
• Gaining r…
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Introduces practical techniques to increase confidence in difficult situations, and for developing interpersonal and communication skills. Practical exercises are used to recognise aggressive/submissive/passive/assertive behaviours. Delegates practise how to deliver their message & gain rapport with different work groups. The importance of active listening - and focusing on agreeing practical solutions - are also highlighted.
Course Content
Interacting Effectively with Others
• Responses to conflict
• Attitudes to oneself and others
• Recognising aggressive, submissive and assertive responses
Getting Your Message Across
• Words are not enough
• Giving the right signals
• Gaining rapport
• Active listening
Responding Assertively
• Helping the other person to be receptive
• Putting your point of view across
• Focusing on finding mutually acceptable solutions
Different Types of Assertiveness
• Saying 'No'
• Standing your ground
• Workable compromise
• Deflecting Anger
• Expressing your feelings
• Raising your confidence
Practical Application
• Role plays
• Planning real life applications
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