C&G NVQ 2 CUSTOMER SERVICE (NS)

The City & Guilds NVQ Certificate in Customer Service provides the learner with the opportunity to undertake a programme of learning that will develop their knowledge of essential work procedures, and offers optional units that will equip them with desirable skills such as team supervision and an understanding of how to deal with change in a business environment.

This qualification is based on national occupational standards developed by the Council for Administration and includes units that will contribute towards achievement of the Level 2 NVQ Certificate in Customer Service.

The City & Guilds Level 2 NVQ Certificate in Customer Service provides the learner with the flexibility to develop their understanding of a wide range of customer service activities such as handling more difficult customers, improving your own skills and making improvements to you team’s customer service.

These qualifications can help you get ahead in almost any industry, as good customer service skills are essential for many jobs.

Those looking to start a customer service focused career may want to take these qualifications as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience. Find out more about the apprenticeship. If you’re committed to advancing your career by building strong customer service skills, you may want to progress onto an additional qualification

How you will gain the qualification

Induction 1 x 3 hour session to include Pre Course Questionnaire and enrolment.

Unit assessments – 2 hours per Unit. All delivered in the workplace.

This support will be available on a structured basis in your workplace and in college on a flexible basis.

Assessor telephone / email support will also be available.

What qualifications you need

You should be employed in a relevant job role which will allow you to achieve the qualification with the full support of your employer.

Where to next

After completing the Level 2, you could progress to:

Level 3 Diploma in Customer Service or a customer service apprenticeship