Communication in Health and Social Care or Children and Young People’s Settings

Who is the course for?

This module is targeted primarily at those working within health, social care or children and young people’s settings, including professional care and support workers and practitioners.

What will I study?

Good communication skills are essential for health and social care professionals, because they help them to develop relationships and demonstrate that they care.

This course has been designed to provide learners with a basic understanding of what communication is, and how it is used to support people who need help. It provides learners with an increased understanding of why effective communication is important as well as the required knowledge to overcome barriers to communication.

On completion of this course learners will be able to:

• Understand why effective communication is important in the work setting •Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to overcome barriers to communication
• Be able to apply principles and practices relating to confidentiality The content of this course has been mapped to the underpinning knowledge within the following units on the Qualifications and Credit Framework (QCF):

Promote communication in health, social care or children’s and young people’s settings

This unit is a mandatory unit within the following qualifications:
Level 3 Diploma in Health and Social Care (Adults) for England
Level 3 Diploma for the Children and Young People’s Workforce

Introduction to communication in health, social care or children’s and young people’s settings

This unit is a mandatory unit within the following qualifications:
Level 2 Diploma in Health and Social Care (Adults) for England
Level 2 Certificate for the Children and Young People’s Workforce

Course Details
•Welcome and Learning Outcomes
•The Importance of Communication
•Meeting Individuals’ Communication Needs
•Barriers to Communication, and Overcoming them
•Communication and Confidentiality

How will the course be delivered?

With approximately 80 interactive screens, it is estimated that this module will take approximately 2 and half hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

Course Entry Criteria

There are no specific entry requirements for this module.

The college operates a no refunds policy as detailed below. Cancellations and transfer requests are subject to the following conditions:

• More than 4 weeks notice – no charge
• 4 weeks notice – 30% of the cost
• 2-3 weeks notice – 50% of the cost
• 1-2 weeks notice – 75% of the cost
• Less than 1 weeks notice – 100% of the cost

All cancellations must be made in writing and are subject to a £10 administration charge. The full fee’s policy is available on request.

What will I get at the end of the course?

On completion of this course you will be able to download a Virtual College certificate.

What can I do next?

There are many other Childcare courses on our website, click here for further information.

How much does it cost?

£40.00 per person