NVQ Level 2 Business and Administration

This NVQ is designed to reflect the work of administration staff across a wide range of industries and types of organisations and is for those who are working with some autonomy and personal responsibility. It is aimed at candidates who work as part of a team and ensure the provision of information and resources to others.

Course content

To achieve a full level 2 NVQ in Business and Administration, learners must achieve 5 units made up of 2 mandatory units and 3 optional units. Mandatory Units Unit 201 Carry out your responsibilities at work Unit 202 Work within your business environment Optional Units Unit 110 Ensure your own actions reduce risks to health and safety Unit 203 Manage customer relations Unit 204 Manage diary systems Unit 205 Organise business travel and accommodation Unit 206 Deal with visitors Unit 207 Process customer financial transactions Unit 208 Operate credit control procedures Unit 209 Store, retrieve and archive information Unit 210 Research and report information Unit 211 Organise and support meetings Unit 212 Use IT systems to level 2 Unit 213 Use IT to exchange information level 2 Unit 214 Word processing software level 2 Unit 215 Spreadsheet software level 2 Unit 216 Presentation software level 2 Unit 217 Database software level 2 Unit 218 Specialist or bespoke software level 2 Unit 219 Use a telephone system Unit 220 Operate office equipment Unit 221 Prepare text from notes Unit 222 Prepare text from shorthand Unit 223Prepare text from recorded audio instruction Unit 224 Produce documents Unit 225 Work effectively with other people

Entry Requirements

There are no formal entry requirements for this qualification.

Delivery & Assessment methods

A variety of assessment methods will be used by the assessor to enable learners to produce a personal portfolio of evidence which will demonstrate their competence, skills and knowledge against the NVQ standards.

Progression

Potentially learners could progress to the next level.