Business Administration QCF - Level 2

Business, Retail & Accounting

What does the course include?

This QCF is designed to reflect the work of administration staff across a wide range of industries and types of organisation. It is aimed at candidates who work as part of a team and ensure the provision of information and resources to others.

There are a wide range of optional units to select. You need to select 3 units that are linked with the work you do.
You will need to complete 5 units in total to achieve a full QCF (2 Mandatory and 3 Optional units).

Two mandatory Units:

• Carry out your responsibilities at work
• Work within your business environment

Optional Units:

• Health and safety
• Manage customer relations
• Manage diary systems
• Business travel and accommodation
• Deal with visitors
• Process customer financial information
• Operate credit control procedures
• Store, retrieve and archive information
• Research and report information
• Organise and support meetings
• Use IT systems
• Use IT to exchange information
• Word processing software
• Spreadsheet software
• Database software
• Presentation software
• Specialist or bespoke software
• Use a telephone system
• Operate office equipment
• Prepare text from notes
• Prepare text from shorthand
• Prepare text from recorded audio
• Produce documents
• Work effectively with other people

Employees with this qualification will have expert knowledge of the organisation, its systems and procedures.

What do I need to get on this course?

There are no formal entry requirements for this qualification.

How will I be assessed?

There will be continuous assessment, carried out in the workplace.

Where does it lead?

You can progress onto the Level 3 in Business Administration.

Need Guidance or Help?If you need guidance in completing the application form or would like further information, please email Jimmy Antonin or call 020 8853 7036.