Customer Service Skills for Front-Line Staff
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Customer Service Skills for Front-Line Staff
Description
Great training by our own quality tutors to improve performance...
Principles and practice of giving great service1 Day - On Request
A one day in-company only workshop to improve customer service skills of front-line staff. Delegates will gain an understanding of the key principles of customer service and practice the skills necessary to deliver great service.
Programme Contents
Why is Customer Service Important?
Understanding the Needs of Customers
Customer Care Principles
Communicating Effectively with Customers
- Questions - the Different Types
- Using Questions Effectively
- Adopting Effective Listening Habits
- Non-verbal communication
Telephone Techniques
- Answering Calls Professionally
- Do's and Don'ts
Handling Awkward Customers
- Showing Empathy and Unders…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Great training by our own quality tutors to improve performance...
Principles and practice of giving great service1 Day - On Request
A one day in-company only workshop to improve customer service skills of front-line staff. Delegates will gain an understanding of the key principles of customer service and practice the skills necessary to deliver great service.
Programme Contents
Why is Customer Service Important?
Understanding the Needs of Customers
Customer Care Principles
Communicating Effectively with Customers
- Questions - the Different Types
- Using Questions Effectively
- Adopting Effective Listening Habits
- Non-verbal communication
Telephone Techniques
- Answering Calls Professionally
- Do's and Don'ts
Handling Awkward Customers
- Showing Empathy and Understanding
- Handling Irate Customers
- Dealing with Complaints
Instant Role Play
Your Action Plans
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.