ISO/IEC 20000 Overview
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ISO/IEC 20000 Overview
Starting dates and places
Description
Overview
The ISO/IEC 20000 International Standard
ISO/IEC 20000 is an international standard that demonstrates an organisation's ability to deliver quality IT services. Aligned to the ITIL best practice framework, the standard provides quantifiable evidence of an organisation's excellence in the field of IT Service Management.
Some organisations aspire to achieving ISO/IEC 20000 accreditation as a way of demonstrating their ability to deliver quality IT services; others use it merely as a guide to help formulate a roadmap for their ongoing continual service improvement activities.
Whatever an organisation's objective, an awareness and understanding of ISO/IEC 20000 can provide all IT serv…
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Overview
The ISO/IEC 20000 International Standard
ISO/IEC 20000 is an international standard that demonstrates an
organisation's ability to deliver quality IT services. Aligned to
the ITIL best practice framework, the standard provides
quantifiable evidence of an organisation's excellence in the field
of IT Service Management.
Some organisations aspire to achieving ISO/IEC 20000 accreditation
as a way of demonstrating their ability to deliver quality IT
services; others use it merely as a guide to help formulate a
roadmap for their ongoing continual service improvement
activities.
Whatever an organisation's objective, an awareness and understanding of ISO/IEC 20000 can provide all IT service providers with a more focussed way forward.
QA's ISO/IEC Overview Course
Purpose
This course provides delegates with a high level knowledge of the ISO/IEC 20000 standard itself, together with an awareness of both the qualification options for individuals and the certification options for organisations.
Target Audience
This qualification is aimed at staff working within an IT service provider organization that require a basic understanding of the standard. It is equally relevant for those staff working within service providers who may already be certified to ISO/IEC 20000 or those considering certification.
It is an ideal primer for those members of staff who may subsequently progress to an ISO/IEC 20000 Foundation course or simply as a means of awareness for those staff in an organisation who do not require more formal training in the subject.
Prerequisites
There are no pre-requisites for delegates attending this course and no formal qualification is awarded to delegates completing the session.
Course Outline.
It is important to note that the course references the latest version of the ISO/IEC 20000 Standard available at the time of the course's launch; January 2013.
Reference material discussed on the course is as follows:
- ISO/IEC 20000-1:2011
- ISO/IEC 20000-2:2012
- ISO/IEC 20000-3:2009
- ISO/IEC 20000-5:2010
NOTE: No copies of any reference material are included as part of the course materials. Delegates may bring their own copies of the standard if they have access to one, but it is by no means a re-quirement as the Overview course, by necessity, only discusses these documents at a very high level.
Extract derived from ISO/IEC 20000-1:2011. Reproduced with the permission of the BSI
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