Total Quality Management and Continuous Improvement

This is a programme of three integrated one-day modules, which can also be attended as individual days.

Module 1: Essentials of Business Improvement

Aims:

This module provides an overview of the five essential steps of business improvement, as well as the importance of quality control and total quality management.

Target audience:

Junior, middle and senior managers working in all areas of business.

Course content:

• What is quality?
• Quality business performance relationship
• Development of quality concepts - from QC to TQM
• Quality assurance and ISO9000
• TQC and QS9000
• TQM and business excellence models
• Five essential steps to business improvement

Module 2: How to Drive Improvement

Aims:

This module will demonstrate how to identify critical business improvement opportunities, as well as setting targets and objectives to drive and measure business improvements.

Target audience:

This module is suitable for juniors and middle managers working in all areas of business.

Course content:

• How to use well proven business excellence models such as EFQM, baldridge, ABCD
• Checklist, to identify business critical improvement opportunities
• EFQM self-assessment workshop
• The competitive business structure
• How to set targets and deploy objectives to drive focused improvement throughout the organisation using appropriate performance measures
• Performance measurement workshop

Module 3: How to Use Tools to Deliver and Sustain Improvement

Aims:

This module will provide an understanding of appropriate improvement tools and demonstrate how these can be used to identify improvement opportunities and deliver sustainable performance improvements systematically.

Target audience:

This module is suitable for junior and middle managers working in all areas of business.

Course content:

• Process mapping
• Cause and effect analysis
• Pareto analysis
• FMEA
• Lean enterprise tools
• SPC and sixsigma
• Standard operating procedures
• Integrating workshop