Customer Service (Videos): Getting to Know Your Customers
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Customer Service (Videos): Getting to Know Your Customers
Description
In order to have a successful service strategy, you need to get to know your customers well. You need to know who they are and what they need. By doing so, you can meet their expectations and turn them into repeat customers. During this program, you'll learn about customer's needs and influences on customer's perceptions. You'll also learn how to manage customer expectations and understand customer segmentation.Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
In order to have a successful service strategy, you need to get to
know your customers well. You need to know who they are and what
they need. By doing so, you can meet their expectations and turn
them into repeat customers. During this program, you'll learn about
customer's needs and influences on customer's perceptions. You'll
also learn how to manage customer expectations and understand
customer segmentation.
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.