Reception (Hotel) Apprenticeship

Qualifications

• Apprenticeship in Front of House Reception
• Level 2 Diploma in Front of House Reception
• Level 2 Technical certificate: Hospitality & Catering Principles
• Functional Skills Application of Number Level 1
• Functional Skills Communication Level 1
• Employment Rights and Responsibilities (ERR)

Units covered Depending on your job role you could cover a range of the following topics through your Diploma:

• Dealing with communications as part of the reception function
• Effectively deal with bookings
• Preparing customer accounts and departures
• Provide a reception service

Entry requirements You must be employed for at least 30 hours/week. Who is it for? The Diploma is for anyone who works within a hotel/hotel spa reception. CostAged 16-18

Fully funded

Aged 19-23

Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.

Aged 24 and over

Total People require employers to make a contribution towards the cost for all learners aged 24 years and over, embarking on an Apprenticeship or Advanced Apprenticeship programme.

Duration 12 months Start date Available all year Assessment method You will put together a portfolio of evidence that will be assessed using a range of methods. Observation of real work will be used for all competence based units, in addition you will be asked to provide witness testimony and discussion and carry out knowledge based questions. Personal qualities To work in a catering environment you will need to have the following personal qualities:

• Team worker
• Good personal and people skills
• Punctual and reliable
• Able to follow instructions

Further progression Once you have completed your Apprenticeship you can look at moving on to Level 3 Diploma in Hospitality Supervision and Leadership.