Level 2 Front of House Reception Intermediate Apprenticeship

This course consists of the following:

• Level 2 Front of House Reception NVQ
• Keyskills/Functional Skills
• Technical Certificate
• Employment Rights & Responsibilities (ERR)
• Personal Learning & Thinking Skills (PLTS)

Mandatory Units:

• Maintain a safe, hygienic & secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of self & your organisation

Optional Units (A):

• Deal with communications as part of the reception function
• Deal with arrival of customers
• Deal with bookings
• Prepare customers accounts & deal with departures
• Provide tourism services to customers

Optional Units (B):

• Produce documents in a business environment
• Use office equipment
• Communicate in a business environment
• Handle mail & book external services
• Provide reception services
• Store & retrieve information
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain & deal with payments

To achieve the full qualification students must attain a minimum of 37 credits in total.

This comprises of:

• All of the mandatory units (11 credits)
• A minimum of 3 credits from section A
• The remaining credits from either section A or B

Units to be discussed with assessor and selected for the appropriate job role and training purpose

Students must:

• Be aged 16 or over
• Not be in full-time education or on any other training programme
• Have lived in the UK for the past three years
• Students will be expected to have a contract to work a minimum of 30 hours per week. This must be paid employment. However, you can still apply for this course if you are actively seeking employment, but this must be in place before you can commence the training.

There are no formal entry requirements for any level, however the employer may stipulate entry qualifications when recruiting an apprentice to a particular job role.

As there may be different entry requirements for apprenticeships, depending on the occupational sector, all students are required to have an initial assessment test
Don't meet the entry requirement for the course?