Contact Centre Advanced Apprenticeship
- Total time
Contact Centre Advanced Apprenticeship
Starting dates and places
This product does not have fixed starting dates and/or places.
Description
Qualifications
- Advanced Apprenticeship in Contact Centre
- NVQ Level 3 Certificate in Contact Centre
- Technical Certificate – Certificate in Contact Centre Operations Level 3
- Functional Skills Maths Level 2
- Functional Skills English Level 2
- Employment Rights and Responsibilities (ERR)
Units covered A number of units are available to choose from and are tailored around job role, daily tasks and business objectives. There are 2 mandatory units:
- Develop personal and organisational effectiveness
- Health and Safety in ICT and Contact Centres
- Contact Centre Systems and Technology
- Customer Care
Entry requirements You must be employed in a call/contact centre for at least 30 hours pe…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Qualifications
- Advanced Apprenticeship in Contact Centre
- NVQ Level 3 Certificate in Contact Centre
- Technical Certificate – Certificate in Contact Centre Operations Level 3
- Functional Skills Maths Level 2
- Functional Skills English Level 2
- Employment Rights and Responsibilities (ERR)
Units covered A number of units are available to choose from and are tailored around job role, daily tasks and business objectives. There are 2 mandatory units:
- Develop personal and organisational effectiveness
- Health and Safety in ICT and Contact Centres
- Contact Centre Systems and Technology
- Customer Care
Entry requirements You must be employed in a call/contact centre for at least 30 hours per week. Who is it for? Anyone who is employed within a contact centre environment and has responsibility for resource planning/rotas. For example a Team Leader or someone able to demonstrate ability to work on substantial tasks. CostAged 16-18
Fully funded
Aged 19 – 23
Fully funded for employers with less than 1000 employees. For employers with 1000+ employees, please contact us for further details.
Aged 24+
Total People require learners/employers to cover the cost of the whole qualification. A 24+ Advanced Learning Loan can be applied for through Student Finance England
Duration 15 months (approx) Start date Available all year Assessment method There are various assessment methods available such as:
- Observation
- Examination of case history
- Product evidence
- Witness testimony
- Questioning
The qualification is assessed at the workplace and there is no requirement to go to college.
Personal qualities To work in a contact centre environment you will need to have the following personal qualities:
- Team worker
- Punctual and reliable
- Able to follow instructions
Further progression Opportunity to progress onto the following qualifications:
- Advanced Apprenticeship in Contact Centre
- Apprenticeship in Business & Administration
- Apprenticeship in Customer Service
- Apprenticeship in IT
- Apprenticeship in Team Leading
- Apprenticeship in Management
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.