Workplace Mediation Webinar

Acquire skills and techniques from your screen. This rich, insightful session is for experienced people managers & HR professionals who are already informally mediating and have no previous mediation training. The course covers common pitfalls and solutions when resolving conflicts.

This 45 min mediation webinar gives key skills and techniques that have been honed and refined through experience. A mix of presentation, question & answer and discussion live on your screen.

This online mediation training session gives a rapid grasp how a mediator unlocks conflict and the tools used to reach resolution. The session highlights common pitfalls in trying to mediate, explains the reasons for blocks and difficulties and offers tips and strategies to move people forward.

Content: Key skills, questions and techniques to achieve resolution:

• why and where mediation fits best
• how mediation principles keep you professional in difficult situations
• the structure of the mediation process
• when to mediate and when not to mediate
• a mediator's top 3 approaches
• a mediator's top 3 skills
• the critical shift in focus in working as a mediator
• mediation's win-win approach
• the psychology of conflict
• questions for win-win solutions
• key techniques to change conflict thinking
• accessing the positive in negative situations.

You will receive a copy of the presentation materials.

The course is restricted to twelve participants to ensure your questions are asked and answered.