Mediation Skills Overview

The Mediation Skills course gives a working grasp of the challenges of mediating conflict. Providing answers to questions on impartiality, confidentiality and securing solutions when managing HR responsibilities and business risks.

This course outlines mediation: the role, structure and process and how it can prevent, de-escalate and resolve interpersonal conflict in the workplace.

• Simple, effective strategies to take away
• A clear structure for your mediation meetings
• Powerful strategies to build co-operation
• Techniques to turn people around and move forward.

For anyone with responsibility for resolving issues at the earliest stage; team leaders, supervisors, line managers, reporting officers, HR advisors, HR business partners, union reps, harassment contact officers, equality & diversity advisors, complaints officers, contracts managers and customer relations managers.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in conflict situations. The course offers practical skills and techniques to help people reach resolution.

If you already informally mediate, this course will give you the skills, structure and words to boost both your confidence and performance in this area.