Core Mediation Skills

Core Mediation Skills takes you step by step through a complete mediation case from start to finish. This skills based course gives HR professionals, managers and team leaders the resources to resolve conflict. The techniques, strategies and structured process strengthen existing experience and give that extra confidence and competence that makes a difference in difficult situations. Relevant for anyone with responsibility for nipping conflict in the bud at an early stage.

Core Mediation Skills gives managers the confidence to facilitate a problem solving approach in a difficult situation. It gives skilled people managers a sense of leadership in modelling good conflict management.

• Helps managers understand how conflict affects working relationships and supports them in looking below the surface to root out underlying issues and repair relationships.
• Strengthens informal options at an early stage to maximise the chances of resolution, rather than escalating issues through formal procedures
• Gives managers the confidence to resolve disputes between staff locally at their level.

For anyone with responsibility for resolving issues at the earliest stage; team leaders, supervisors, line managers, reporting officers, HR managers, Union reps, harassment contact officers, equality & diversity advisors, complaints officers, contracts managers, customer experience staff and customer relations managers.