Cultural Awareness

relationships by understanding cultural diversity. Examines the Communication Process and meeting & presentation styles in different countries, developing appropriate skills in listening/questioning/summarising/non-verbals/rapport building. Delegates will learn how to maximise international teamworking, & deal with the challenges of communication and building trust & team spirit.

Course Content

What is Culture?
• Values & Norms
• Use & Misuse of Stereotypes

Intercultural Communication
• MUSIC Intercultural model (based on work from Trompenaars and Hofstede)
- how relationships impact business in different cultures
- coping with uncertain situations
- communication context
• Conversation styles in various countries
• Group work – implications

Communication Process
• Meeting Styles in Different Countries
• Presentation Styles in Different Countries
• Message sent/received/filters
• Listening/questioning/summarizing
• Non verbals
• Rapport building

Maximising Intercultural Potential
• Using the GROW model: how to work through differences
• Intercultural profiles
• Trust-building in international teams

Virtual Teams
• Challenges
• Factors of communication
• Building trust and team spirit
• Levels of communication