Coaching Skills

This 2-day workshop introduces the skills, tools and techniques that are applicable for everyone at any level in the organisation. Using a highly interactive approach, delegates will learn how to coach in a number of areas such as: performance, development of skills & behaviours,new employees, taking on new roles. Emphasis is put on skills practice & delegates will be create a learning log for transferring their learning back to the workplace.

Course Content

The Need for Coaching
- Is the organisation ready for coaching?
- Establishing the role of the coach
- Coaching without formal power
- The competencies for coaching
- The importance of role models

Coaching Styles
- Recognising different styles of coaching
- "Self fulfilling prophecy – good and bad "coachees" and breaking the cycle

Feedback
- The model for giving and receiving feedback
- Praise and criticism

Core Coaching Skills
- Active listening, questioning, storytelling and feedback.
- The Precision Model: questioning technique aligned with CI activity

A Structure for Coaching
- The use of the GROW model (Goal/Reality/Options/Wrap-up)

Communication and Rapport
- Levels of communication
- Remote communication
- Building Rapport, judgement and awareness, creating personal impact, pacing and leading

Action Planning