ITIL V3 Foundation Training
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ITIL V3 Foundation Training
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Description
A least one year of experience in the IT industry is recommended.This ITIL Foundation course will provide delegates with a 'best practice' approach to all aspects of the service lifestyle for successful delivery and support of quality IT services.
The ITIL training course is an intensive introduction to the ITIL service management framework which consists of short lectures, discussions, examination technique, mock examinations and an invigilated exam on the third day.
Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three func…
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A least one year of experience in the IT industry is
recommended.This ITIL Foundation course will provide delegates with
a 'best practice' approach to all aspects of the service lifestyle
for successful delivery and support of quality IT services.
The ITIL training course is an intensive introduction to the ITIL
service management framework which consists of short lectures,
discussions, examination technique, mock examinations and an
invigilated exam on the third day.
Delegates who attend this ITIL training course will be able to
explain the role, objectives, organisational structures, staffing
and metrics of the Service Desk function and to state the role,
objectives of the other three functions which are:
* Application Management
* Technical Management
* IT Operations Management
ITIL Foundation Training Course Content:
* Gain an understanding of Service Management as a practice
* Gain an understanding of the Service Life Cycle
* ITIL Training Key Concepts
* ITIL Processes
* Roles
* ITIL foundation objectives
* Technology and Architecture
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.