Emotional intelligence

"Emotional Intelligence competencies account for up to 87% of what sets outstanding managers apart from the average" Daniel Goleman

Who Should Attend And Why

"Sometimes it seems no matter how hard I work I cannot get the results I want". Does this sound familiar to you? Working diligently is important but sometimes we miss what is important to ourselves and other people.

Emotional Intelligence can provide the vital ingredient. Our emotional needs affect our behaviour and by understanding your own emotional needs and those of others you will be able to tap into a powerful source of information, energy and influence. This workshop is for managers, team leaders, sales people and anyone who wants to consistently reach and exceed their goals.

By The End Of The Workshop Participants Will Be Able To:

Understand what emotional intelligence is and is not Understand the dynamics of their own emotions and the impact it has on themselves and others Win the trust, confidence and co-operation of others Achieve more fulfilling relationships with others Inspire and motivate others Deal with difficult emotional situations with confidence Anticipate and deal with resistance effectively Make greater progress towards achieving their goals

Workshop Overview

Introductions and objectives:
what participants want from the workshop

What is Emotional Intelligence
the difference between IQ and EQ
our other 'intelligences'
the power of our emotions
how our emotions affect how we think, feel, act and relate to others

The business case for Emotional Intelligence
developing and your keeping competitive advantage

How to inspire and motivate others
intuition, empathy and understanding what is not being said
reading the clues and signals of others
emotional triggers and working through resistance
building effective teams and relations with others

Dealing with difficult emotions
understanding emotional reactions to achieve the best outcome
working constructively with conflict

Individual EQ mapping to identify strengths and areas for improvement
knowing your emotional blind spots
building self awareness and flexibility to achieve results
intuition, empathy and understanding what is not being said
individually, in teams and in groups
developing your creativity
having a more open and flexible approach to change

Personal Action Plan
your opportunity to plan how you will use what you have learned to achieve the results you want.