Appreciating Emotional Intelligence

Overview

A landmark study of over 42,000 managers and CEOs has found that our Emotional Intelligence (EI) is the single biggest factor for long term business success. People with well developed EI tend to achieve more, have greater influence and are generally happier in what they do. The great news is that EI is a skill not a gift and we all have the capacity to develop this skill.

Who will this course benefit?

This course has been designed to provide an introduction to the core concepts of EI, with practical examples of how to use it in the professional environment, and is suitable for individuals and managers of any level.

By the end of the course you will be able to:

• understand the background and core principles of EI
• take control of difficult management situations
• explore EI and behaviour with reflective psychometric tools
• resolve conflict easily
• develop management communication skills
• improve your ability to manage, coach, influence and support others
• understand why we make the decisions we do and make clearer, more deliberate decisions.

Course Outline

• What are Emotional Intelligence and Emotional Quotient (EQ).
• Analysing your own level of EI and EQ.
• What makes us think, feel and act the way we do.
• How emotions affect our behaviour and the behaviour of those around us.
• Success stories - the benefits of being emotionally intelligent.
• Tools and frameworks for implementing EI.
• Influencing constructive/ destructive relationships.
• Moving from negative to positive states.
• Psychometrics and behavioural tools.
• Understanding your inner dialogue.
• Communication as a developed skill for managers.