Introduction to Emotional Intelligence

Course Description:

This is a term often used, but what does it actually mean?
Why is someone's Emotional Intelligence now considered a better indicator of future success than their I.Q.?
How can you measure your Emotional Intelligence and what can you do to improve it?

This course is designed to answer these questions and more about this, often misunderstood and sometimes over complicated, subject.

In short, Emotional Intelligence is about awareness of self and awareness of others.

This course has been developed to raise your levels of awareness in these areas, work on practical ways to improve relationships and help you become more successful at what you do. When you increase our Emotional Intelligence, you get more from yourself and others.

Delegates will learn how to:

• Understand the 5 key aspects of E.I.
• Examine the difference between I.Q. (Intelligence Quotient) and E.Q. (Emotional Quotient)
• Self assess your E.Q. ( Emotional Quotient)
• Identify your E.I. strengths and areas for development
• Gain insight into how you E.Q. can impact your career
• Practise techniques to manage your Emotions
• Know how to avoid common relationship errors
• Understand how to use Emotional Intelligence to manage change

This course includes the following modules:

Course Topics

• Five Things You Need to Know About EI
• What is Emotional Intelligence
• What Emotional Intelligence Isnt
• What Impact will my Emotional Intelligence have on my career?
• How is my Emotional Intelligence (EQ) related to my IQ?
• Is my Emotional Intelligence Fixed?
• I Want to Improve my EI, What Should I Do?
• 20 Steps to EI Self Assessment
• The Four Elements of EI
• The Competencies of Emotional Intelligence
• Intra-Personal & Inter-Personal
• Emotional Self Awareness
• Emotional Self Regulation
• Emotional Self Motivation
• Self Awareness Test
• What is Emotion anyway?
• How Do We View Emotions?
• How The Brain Works
• Biological Purpose for Emotion
• Managing Your Emotions
• Self Directed Change
• Communication Basic Principles
• How We Communicate
• Traits of Effective Communicators
• Effective Communication Techniques
• Active Listening
• Most Common Poor Listening Habits
• Developing Positive Listening Habits
• Managing Change and EI