The ILM Level 3 Award in First Line Management

Overview

Course duration: 5 days.

This intensive and practical course focuses on providing supervisors and first line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management.

Awarded by the Institute of Leadership and Management, the Level 3 Award in First Line Management provides supervisors and first line managers with a recognised qualification that focuses on the core skills required for the new manager. The course, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace. The course provides a toolkit of techniques to apply upon return to the workplace.

In addition each delegate will receive one-to-one trainer feedback on the course, to help them plan how they will apply their learning back in the workplace.

Is it right for me?

Suitable for those who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training.

Please note that one hour ofevening work is required after day 1 and day 2 of this ILM course.

Pre-course Activity

In addition to the five days spent on the course, there will befour evening assignments of approximately 20 minutes in duration and a final written assignment following the course itself.

What will it cover?

Induction - The ILM Programme

• Welcome to the ILM programme
• Certificationand assignment criteria
• Introduction to report writing
• Introduction to presentation skills

The Art of Effective Leadership

• The difference between leadership and management
• Therole oftrust and respect in effective team leadership
• Identifying your leadership style

Building a Successful Team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives

The Communication Process

• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation whencommunicating in the workplace

Motivation to Perform

• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance reviews
• Monitoring performance throughout the year

Motivating to Achieve Results

• Identifying what motivates people at work
• The use of feedback to motivate team members
• Recognising demotivation and taking appropriate action
• Positive approaches to offset negative attitudes at work
• Motivating people through delegation

Giving and Receiving feedback

• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance

Using Information to Make Decisions

• The importance of adequate and relevant information for effective decision making
• Using decision making models to aid problem solving at work
• How to gather data

Problem Solving Skills

• Recognising the existence, nature and scope of the problem
• Methods to analyse and evaluate problems
• Presenting your case - providing facts and evidence
• Brainstorming and creative thinking techniques
• Calculate and use simple summary statistics
• How to evaluate options
• Effective decision making
• Evaluate outcomes of problem solving activities
• Handling people problems

Further courses to consider

Successful completion of the programme also entitles managers to ILM membership. This is a huge benefit which can provide continued learning about management, networking opportunities and up to date information relevant for today's supervisors and managers.

Free ILM Studying Membership provides...

• Electronic copy of the ILM magazine
• Online assessment of your team leading skills
• Career development services
• Use of the ILM's resource centre

Trainer Profile

Hannah Kirk

The ILM Level 3 award is a fantastic grounding for any first line manager who wishes to learn some of the basic principles of line management as well as gaining a professional and internationally recognised qualification.

The benefits of ILM membership means that learners have access to a library of current management development thinking as well as continued support from the ILM should they wish to continue learning throughout their professional career.

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition the key principles on performance management.

The Faculty

Along with Phil McKew, Alison Cowper, Julia Cannon, Sandra Madigan, Matt Plant and Dan Drury, Hannah Kirk is part of the dedicated faculty team who will deliver this course. The initials next to each date below indicate which trainer is scheduled to deliver which event.