Telephone Selling
Starting dates and places
Description
Prerequisites:
None.Course Description:
The role of tele-sales has become more important in today's competitive environment. This course gives the essential skills needed to become a successful tele-salesperson. It is suitable for people new to tele-sales or those wishing to develop their skills. It can be delivered independently or as part of a sales development programme.
This course includes the following modules:
Positive Attitude and Use of Voice
- This module focuses on developing a positive attitud, which is a pre-requisite for the modern tele-salesperson. Our voice is our biggest asset when selling over the telephone:
- - Looks at the attributes that contribute to a positive attitude
- - Allow…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Prerequisites:
None.Course Description:
The role of tele-sales has become more important in today's competitive environment. This course gives the essential skills needed to become a successful tele-salesperson. It is suitable for people new to tele-sales or those wishing to develop their skills. It can be delivered independently or as part of a sales development programme.
This course includes the following modules:
Positive Attitude and Use of Voice
- This module focuses on developing a positive attitud, which is a pre-requisite for the modern tele-salesperson. Our voice is our biggest asset when selling over the telephone:
- - Looks at the attributes that contribute to a positive attitude
- - Allows the sales person to focus on his/her attitude
- - Addresses the impact the correct use of voice has on the call
- - Using voice inflection and pace to influence the customer
Product/Service Knowledge
- This module focuses on being able to understand the organisation's product and service portfolio is essential so that the tele- sales person can speak with a degree of competence:
- - Looks at primary and possible secondary applications
- - Links product performance to possible customers needs
- - Compares product functionality with the competitors
Sales Call Structure: Pre-call planning
- This module focuses on the essential part of any call planning and preparation:
- - Profiles the customer organisation and individuals
- - Sets clear call objectives and outcomes
- - Looks at personal preparation
Sales Call Structure: Making the call
- This module focuses on the main body of the sales call and the use of interpersonal skills:
- - Focuses on the importance of rapport building using our voice and empathy skills
- - Concentrates on questioning techniques to establish needs
- - Addresses the importance of active listening
- - Looks at how to present product/service benefits
- - Covers the aspect of obtaining agreement
- - Considers the pros and cons of buying signals
- - Deals with handling objections
- - Covers how to close the sale effectively
Sales Call Structure: Post call analysis
- The sale starts here! This module focuses on how to turn the sale into action
- - How to keep promises and commitments
- - Methods for involving the appropriate people including the field sales person
- - Personal sales audit ?¢‚Äöá®?¨what did i learn from this call?
For online live training advice please visit our Learning Advice Centre on our website. Be sure to follow us on Twitter to receive special course offers, news and updates!
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.