Telephone Selling

Level
Total time

Telephone Selling

Perpetual Solutions
Logo Perpetual Solutions
Provider rating: starstarstarstarstar 10 Perpetual Solutions has an average rating of 10 (out of 1 reviews)

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Description

Prerequisites:

None.

Course Description:

The role of tele-sales has become more important in today's competitive environment. This course gives the essential skills needed to become a successful tele-salesperson. It is suitable for people new to tele-sales or those wishing to develop their skills. It can be delivered independently or as part of a sales development programme.

This course includes the following modules:

Positive Attitude and Use of Voice

  • This module focuses on developing a positive attitud, which is a pre-requisite for the modern tele-salesperson. Our voice is our biggest asset when selling over the telephone:
  • - Looks at the attributes that contribute to a positive attitude
  • - Allow…

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Frequently asked questions

There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.

Prerequisites:

None.

Course Description:

The role of tele-sales has become more important in today's competitive environment. This course gives the essential skills needed to become a successful tele-salesperson. It is suitable for people new to tele-sales or those wishing to develop their skills. It can be delivered independently or as part of a sales development programme.

This course includes the following modules:

Positive Attitude and Use of Voice

  • This module focuses on developing a positive attitud, which is a pre-requisite for the modern tele-salesperson. Our voice is our biggest asset when selling over the telephone:
  • - Looks at the attributes that contribute to a positive attitude
  • - Allows the sales person to focus on his/her attitude
  • - Addresses the impact the correct use of voice has on the call
  • - Using voice inflection and pace to influence the customer

Product/Service Knowledge

  • This module focuses on being able to understand the organisation's product and service portfolio is essential so that the tele- sales person can speak with a degree of competence:
  • - Looks at primary and possible secondary applications
  • - Links product performance to possible customers needs
  • - Compares product functionality with the competitors

Sales Call Structure: Pre-call planning

  • This module focuses on the essential part of any call planning and preparation:
  • - Profiles the customer organisation and individuals
  • - Sets clear call objectives and outcomes
  • - Looks at personal preparation

Sales Call Structure: Making the call

  • This module focuses on the main body of the sales call and the use of interpersonal skills:
  • - Focuses on the importance of rapport building using our voice and empathy skills
  • - Concentrates on questioning techniques to establish needs
  • - Addresses the importance of active listening
  • - Looks at how to present product/service benefits
  • - Covers the aspect of obtaining agreement
  • - Considers the pros and cons of buying signals
  • - Deals with handling objections
  • - Covers how to close the sale effectively

Sales Call Structure: Post call analysis

  • The sale starts here! This module focuses on how to turn the sale into action
  • - How to keep promises and commitments
  • - Methods for involving the appropriate people including the field sales person
  • - Personal sales audit ?¢‚Äöá®?¨what did i learn from this call?

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There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.