Alternatives for ITIL V2 Manager's Certificate in IT Service Management - Part 1 Service Support
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ITIL Expert - Managing Across the Lifecycle
Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhanc…
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Time Management Fundamentals Series
This series is for anyone who is evaluating their efficiency and productivity and who is considering implementing a time-management plan.Au…
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ITIL Specialist - Service Level Management
Those working or preparing to work in a Service Level Management role whether at a technical, operational, supervisory or managerial level.…
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BCS Specialist Certificate in Problem Management
Overview This 3-day course provides candidates with an understanding of the principles of, and practical experience of using, industry best…
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- Extra info: 1250 exc. VAT
ITIL Specialist - Service Desk & Incident Mgt
Those working or preparing to work in a Service Desk function and/or within an Incident Management process whether at a technical, operatio…
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ITIL Specialist - Change Management
Those working or preparing to work in a Change Management role whether at a technical, operational, supervisory or managerial level. In par…
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ITIL Specialist - Problem Management
Those working or preparing to work in a Problem Management function whether at a technical, operational, supervisory or managerial level. I…
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- Price completeness: This price is complete, there are no hidden additional costs.
ITIL
This course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services. It is a…
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APQP/PPAP
This course covers the essentials of APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process) required by engin…
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BA (Hons) In Business Management (Human Resource Management)
Summary: This degree programme is offered as a 'pathway' within the main course (i.e. Business Management), and will be offered subject to …
Customer Service (Videos): Exceeding Customer Expectations
Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model, you can institute a customer…
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ITIL Foundation
The ITIL Foundation course provides candidates with a firm understanding of IT service management best practice and covers the underlying p…
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- Extra info: From £575 per delegate (excluding VAT)
ITIL Foundation
This course is based on the principles of the five core ITIL Service Management books. The course takes the format of a detailed, modular i…
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Designing for Service Excellence
New business processes need to be both efficient & effective, & implemented as quickly as possible, often within tight a budget. Existing p…